根津GRAPHY酒店-住客评论

Guest（Solo traveler） 2025-08-01
房间很不错，很乾净，前台英语很好，虽然是在居民区，但是离上野和根津都很近
酒店回复：
Thank you for staying at HOTEL GRAPHY NEZU. We are happy to hear that you were satisfied with our services and enjoyed your stay. We are looking forward to seeing you again. Thank youFront desk Ayuka
Guest（Couple） 2025-07-01
Very nice and comfy hotel. The only downside was breakfast, too little choices or possibly if the menu could change from day to day that would be nice.
酒店回复：
Thank you for staying at HOTEL GRAPHY NEZU and for sharing you thought about your experience. We are glad to know that you are satisfied with your stay and your feedback on the breakfast is truly appreciated. We apologize for the limited breakfast options at the moment, as we are still a small team. However, we will certainly take your suggestions into account and strive to improve the breakfast offerings to make your next visit even more enjoyable. We hope to have the opportunity to welcome you back again soon. Wishing you all the best! Front desk Zeng
Guest（独自旅游） 2025-07-01
很棒，有电梯可以往4楼24小时自助洗衣机饭店外观好看，但是怕吵到别人或怕被吵不建议混住上野站距离约20分钟，过程很安静赞赞赞good good good!
酒店回复：
非常感谢您本次下榻 HOTEL GRAPHY NEZU！很高兴得知您在住宿期间能够享受到安静舒适的时光。我们会持续努力提升饭店设施并提供更优质的服务，希望未来有机会再次为您服务。祝您一切顺心顺利！Front desk Zeng
Guest（家庭旅游） 2025-07-01
Glad that we found this hotel. Great location within waling distance to Ueno Park and subway station. Room space is amazing given Tokyo hotel standard. Front desk staff was very nice, so were the restaurant staff. We like the lounge very much, which has kitchen appliances, utensils, and pool table. etc.
酒店回复：
Thank you for choosing HOTEL GRAPHY NEZU and staying with us! We are extremely excited to know that you had a great time at our hotel. We will keep improving all the facilities and services and we hope that we can provide you with better staying experience next time. Take care! Front desk Zeng
Guest（与好友旅游） 2025-06-01
Locates 5-10 min walking to the metro and 15-20 min to the main station to the airport. Nice room equipped with everything needed. I have no serious issues during my stay. Only the bed was too small for 2 people. Good vibe. Overall good.
酒店回复：
Thank you for stay with us at HOTEL GRAPHY NEZU. We appreciate your feedback really much and are truly glad to know that you enjoyed your stay. We will definitely keep improving our services and facilities to provide guests from all over the world with better stay experience. We are looking forward to welcoming you back when you are back in Japan next time. Front desk Zeng
Guest（家庭旅游） 2024-11-01
首先，因为我自己的失误，误订了共享浴室的房间?，我是九月订了一晚的另外三晚是最近一个月订，由于为免麻烦（而且九月的订单是可以取消，我以为第二张的订单都能够取消），所以都没有考虑太多直接订了另外的3晚都在这一家酒店，订了不到15分钟才意识到自己从九月开始已经订错，但第二张订单的3晚酒店是不能取消然后要求帮忙跟进，一开始说+10,000日圆可以帮我升级为私人浴室房间，商量后我同意这个offer，怎样想到他们给我的回覆是要再加24,000日圆，这样坐地起价是不合理，当然我拒绝接受，诚信有问题！? ?其次，他给了我4楼的房间，走廊很大的味道，像是食物的油烟味，令人作呕，连续几晚都要去到3楼的浴室房冲凉，每次经过这个走廊就想呕吐?，幸运的是对房间没有太大味道，但走廊就充斥着?煮食物的?油烟味。房间的冷气好像没有空气一样，他开到10分钟会自己暂停，10分局促，我也不敢开窗，感觉体验都10分差而且床很细，根本睡不到二人，好逼真的很好奇好评是哪里来的？ ?
酒店回复：
Thank you for staying at HOTEL GRAPHY NEZU. We are sorry to hear that you had a negative stay experience with us. We have taken your feedback into consideration and we will do our very best to improve our quality of service. We appreciate for your honest review. Frontdesk Sylvain HOTEL GRAPHY NEZU

根津GRAPHY酒店

客户评价 由实住客人提供的真实点评

Guest（Solo traveler） 2025-08-01

Guest（Couple） 2025-07-01

Guest（独自旅游） 2025-07-01

Guest（家庭旅游） 2025-07-01

Guest（与好友旅游） 2025-06-01

Guest（家庭旅游） 2024-11-01

客户评价由实住客人提供的真实点评