根津GRAPHY酒店-住客評論

Guest（Solo traveler） 2025-08-01
房間很不錯，很乾凈，前臺英語很好，雖然是在居民區，但是離上野和根津都很近
酒店回復：
Thank you for staying at HOTEL GRAPHY NEZU. We are happy to hear that you were satisfied with our services and enjoyed your stay. We are looking forward to seeing you again. Thank youFront desk Ayuka
Guest（Couple） 2025-07-01
Very nice and comfy hotel. The only downside was breakfast, too little choices or possibly if the menu could change from day to day that would be nice.
酒店回復：
Thank you for staying at HOTEL GRAPHY NEZU and for sharing you thought about your experience. We are glad to know that you are satisfied with your stay and your feedback on the breakfast is truly appreciated. We apologize for the limited breakfast options at the moment, as we are still a small team. However, we will certainly take your suggestions into account and strive to improve the breakfast offerings to make your next visit even more enjoyable. We hope to have the opportunity to welcome you back again soon. Wishing you all the best! Front desk Zeng
Guest（獨自旅游） 2025-07-01
很棒，有電梯可以往4樓24小時自助洗衣機飯店外觀好看，但是怕吵到別人或怕被吵不建議混住上野站距離約20分鐘，過程很安靜贊贊贊good good good!
酒店回復：
非常感謝您本次下榻 HOTEL GRAPHY NEZU！很高興得知您在住宿期間能夠享受到安靜舒適的時光。我們會持續努力提升飯店設施并提供更優質的服務，希望未來有機會再次為您服務。祝您一切順心順利！Front desk Zeng
Guest（家庭旅游） 2025-07-01
Glad that we found this hotel. Great location within waling distance to Ueno Park and subway station. Room space is amazing given Tokyo hotel standard. Front desk staff was very nice, so were the restaurant staff. We like the lounge very much, which has kitchen appliances, utensils, and pool table. etc.
酒店回復：
Thank you for choosing HOTEL GRAPHY NEZU and staying with us! We are extremely excited to know that you had a great time at our hotel. We will keep improving all the facilities and services and we hope that we can provide you with better staying experience next time. Take care! Front desk Zeng
Guest（與好友旅游） 2025-06-01
Locates 5-10 min walking to the metro and 15-20 min to the main station to the airport. Nice room equipped with everything needed. I have no serious issues during my stay. Only the bed was too small for 2 people. Good vibe. Overall good.
酒店回復：
Thank you for stay with us at HOTEL GRAPHY NEZU. We appreciate your feedback really much and are truly glad to know that you enjoyed your stay. We will definitely keep improving our services and facilities to provide guests from all over the world with better stay experience. We are looking forward to welcoming you back when you are back in Japan next time. Front desk Zeng
Guest（家庭旅游） 2024-11-01
首先，因為我自己的失誤，誤訂了共享浴室的房間?，我是九月訂了一晚的另外三晚是最近一個月訂，由于為免麻煩（而且九月的訂單是可以取消，我以為第二張的訂單都能夠取消），所以都沒有考慮太多直接訂了另外的3晚都在這一家酒店，訂了不到15分鐘才意識到自己從九月開始已經訂錯，但第二張訂單的3晚酒店是不能取消然后要求幫忙跟進，一開始說+10,000日圓可以幫我升級為私人浴室房間，商量后我同意這個offer，怎樣想到他們給我的回覆是要再加24,000日圓，這樣坐地起價是不合理，當然我拒絕接受，誠信有問題！? ?其次，他給了我4樓的房間，走廊很大的味道，像是食物的油煙味，令人作嘔，連續幾晚都要去到3樓的浴室房沖涼，每次經過這個走廊就想嘔吐?，幸運的是對房間沒有太大味道，但走廊就充斥著?煮食物的?油煙味。房間的冷氣好像沒有空氣一樣，他開到10分鐘會自己暫停，10分局促，我也不敢開窗，感覺體驗都10分差而且床很細，根本睡不到二人，好逼真的很好奇好評是哪里來的？ ?
酒店回復：
Thank you for staying at HOTEL GRAPHY NEZU. We are sorry to hear that you had a negative stay experience with us. We have taken your feedback into consideration and we will do our very best to improve our quality of service. We appreciate for your honest review. Frontdesk Sylvain HOTEL GRAPHY NEZU

根津GRAPHY酒店

客戶評價 由實住客人提供的真實點評

Guest（Solo traveler） 2025-08-01

Guest（Couple） 2025-07-01

Guest（獨自旅游） 2025-07-01

Guest（家庭旅游） 2025-07-01

Guest（與好友旅游） 2025-06-01

Guest（家庭旅游） 2024-11-01

客戶評價由實住客人提供的真實點評